Reelzone | Terms of Use

Last Modified: August 21, 2020

1. Our relationship

Terms of use will govern our relationship, and this will serve as a binding agreement between us (“Reelzone” or “We”) and you. This shall set the terms of use for our website (our “Platform”) and the services and entertainment we provide to you. Reelzone is owned by DREAAMS Solutions Limited, situated at Level -4 The Quay Portomaso Marina Portomaso St Julians Malta, with Company Registration Number C 95943.

Please read these terms of use carefully.

2. Accepting the terms

By using our website, you agree that you have accepted and agreed to the contents of this Agreement.

You can accept these Terms of Use by accessing and/or using our services. You understand and agree that your access and use of our website will be regarded as acceptance of these terms of use.

3. Changes

We might amend, alter, delete, or add additional clauses to these Terms of Use at any time in our sole discretion. 

All amendments, alterations, deletions, or additions to this Terms of Use shall be effective immediately upon notice on our website. 

We strongly advise you to read and understand the Terms of Use laid down below, before you start your registration process with us.

4. Registering with us

To access our platform you are obliged to create an account with us. You will need to provide us with some part of your personal information. 

This information you will provide us needs to be accurate, true, and up to date. You agree and consent that you are solely and completely responsible in regard to what activity occurs on your account. 

By accessing and using our websites and services we provide you confirm that you are of legal age to use our services. You must be of 18 or more (in accordance to the legal gambling age in your country of residence) years of age to access our services. 

Hereby we would like to notify you that we will carry out a verification process, it might be done directly by us or with the assistance of third parties. You might be asked to furnish us with your documents at any stage may it be withdrawal or deposit. We might refuse your registration with us for whatever reason.

You agree not to register a fraudulent account on our platform. We might block or suspend your account or close it permanently if any information that you provide is old or misleading. 

In the case of underage registrants with our website, we will repay all deposits, but no winnings will be paid to you. 

You are only allowed to have one account with us. We will refuse any secondary registrations, you might be banned from competitions due to ownership of multiple accounts with us.  

If you would like to delete your account and no longer use our services, you can always ask us and we will do so for you, we still might keep some of your data to comply with our obligations. 

5. General policy

This site contains games, information, and gambling news, this should not be considered as legal advice and should only be used for entertainment purposes. We do not make any representations or warranties, additionally, we do not guarantee the accuracy of the information available on our website. 

All the information visible on the website might be modified at any time, without any further notice and we will not take any responsibility for damages caused by the change or accuracy of these materials.

We will not be held liable for any outcome from the use of the content found on this website. Please evaluate any information before making decisions carefully or prior to entering any competitions that might be offered on our website.

This Platform shall not be available to the persons from the following countries: Ukraine, Romania, UK, Kentucky (USA), Australia, North Korea, India, Philippines (“Prohibited Jurisdictions”). You will not be allowed to access or be awarded if you access the Platform from the prohibited jurisdictions mentioned above. We may change this list at any time. 

We may withhold or nullify payments in cases when the ultimate consumer is located in one of the prohibited jurisdictions.

6. Reelzone Platform Rules

When sharing information on a live chat in the competition section you are strictly forbidden to share any materials that can be regarded as defamatory, abusive, harmful, vulgar, hateful, harassing, obscene, sexually-aimed, profane, threatening, discriminatory, invasive of a person’s privacy, “adult-oriented material” or that would be considered illegal. 

We will not tolerate any attempts to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with us while on live chat or by any other means.

You will not use our platform to transmit or distribute or make available any files that might contain viruses, malicious technology, or trojans or in any other way harm other users of the platform. 

We will not tolerate the sharing of personal information (e.g. passport numbers) or credit card information. 

We ask you to respect all intellectual property rights. We will not tolerate any copyrighted material to be posted on our platform. All posts made will become the property of the platform.  Copying of the posts is not permitted without our prior approval. 

Please note that we do not actively monitor all posts or messages and it might take some time we will remove inappropriate materials, please use the platform at your discretion. If you feel like some of the materials or users that can be found on the platform are offensive, please kindly contact us. 

In case of a formal complaint or any legal action in relation to your shared post, we reserve a right to reveal your identity. 

We reserve a full right to remove any posts or messages you post for any reason we deem appropriate. We will additionally issue a warning. Additionally, we reserve the right to cut,  edit, or refuse to publish, your content or messages on our platform at our or sole discretion without notifying you. 

Failure to comply with these rules might result in a ban or suspension of your account. 

7. Prizes and Payouts

Persons participating in competitions and tournaments hosted on the website shall be eligible to receive a prize. Reelzone will determine the tournament and competition rules, prize pool, and the number of winners. 

Winners, the top 5 players, or as differently determined for specific tournaments, of each tournament are entitled to a prize. The prize pool that was set for that specific tournament will then be shared by these 5 players, distributed as deemed best by Reelzone.

The prizes cannot be claimed out without the identity verification process. In compliance with anti-money laundering legislation, other legal rules, and commercial considerations, we are required to obtain evidence of identification and proof of address. This will be done through our third-party identity verification tool. 

We are obliged to keep such information up to date and will notify you should we need further documentation. In certain circumstances, we will need to make further inquiries and we reserve the right to make further requests at any time thereafter. Failure to provide us with such information will mean that we cannot pay out your winnings or continue catering to you. 

Please note that payouts will be available through a bank wire. The payouts will happen once a week, please kindly contact our support to receive more information on the subject matter. You will only need to perform the KYC process once. However, we reserve the right to require you to re-do the KYC process for whatever reason. Reelzone charges each player a one-time administration fee of €1,14 for the KYC process and is deducted from the prize-winning subject to payout. If the payout is €5 or less, the administration fee is voided. For each transfer and payout to our players, a 1€ fee is deducted.

You shall be solely and totally responsible for bearing any taxes that may apply to the prizes won by you. You acknowledge that all money you may deposit in your account is not gained from illegal activities. 

We may be required by statutory or other legal requirements to disclose information about you to governmental or other regulatory authorities. 

In particular, you should be aware that under anti-money laundering legislation we may be obliged to notify the relevant authorities if we know or suspect or have reasonable grounds to suspect that you or another person is using, or a transaction on which we are advising involves, the proceeds of crime.

We will only process personal data in accordance with relevant laws and regulations in force from time to time. 

Users referring new players to Reelzone are entitled to €2 reward for each player that has been sent through the player’s personal link. The referral reward system is being carried out with an effective date of 12 September 2020. Pay-outs of referral rewards will occur on the first Thursday of every month. However, the following criteria needs to be met in order for you to be eligible to receive rewards:

(I) The referred player needs to be defined as an active player by participating in 5 slot tournaments after sign-up.

(II) Secondary accounts or any other type of abuse is not allowed. If this is the case, we will act accordingly per clause 4.

(III) To avoid small amount transactions, we will pay-out prizes to you when the amount is equal or greater than €10. In other words,you need to refer a minimum of 5 players to get their first prize paid-out. 

(IV) Streamers/players/partners under an agreement or partnership with us, will not be eligible to referral rewards.

Disclaimer: Each user can in total receive €100 stemming from referral winnings. We hold the right to void any potential prizes in our own sole discretion or if the requirements laid out above are not fulfilled. 

8. Termination

We may consider that we are ought to stop providing you access to our platform, for instance when we are in doubt of your activities or we suspect that your account might be used for illegitimate activities. 

You may terminate your account at any time by giving us notice. 

9. Indemnity

You agree to defend, indemnify, and hold harmless this platform, its parent companies, subsidiaries, its affiliates, officers, directors, employees, advisors, and agents from any claims, liabilities, costs, and expenses, including, but not limited to, attorneys’ fees and expenses, arising out of a breach by you or any user of your account of these terms of use or arising out of a breach of your obligations, representation, and warranties made to us. 

10. Limitation of liability

You enter and use the Website and participate on your own risk.  We shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the website or your use of our offers.

We shall not be liable to you for:

(i) any loss of profit (whether incurred directly or indirectly);

(ii) any loss of goodwill;

(iii) any loss of opportunity;

(iv) any loss of data suffered by you; or

(v) any indirect or consequential losses which may be incurred by you.

11. Entire agreement and changes

These Terms of Use constitute the whole agreement between us and you.  We reserve the right to change or supplement these terms, either generally or in relation to a particular matter, by notice on our website or in writing. 

12. Severability

All clauses in this Agreement should be considered separate and severable from each other. If any clause is deemed or announced as void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.

13. Complaints

We would take any complaint from you against us very seriously. It is our policy to investigate complaints thoroughly and respond promptly. In the first instance, any complaint should be addressed to the following address: